Frequently Asked Questions (FAQ)

We offer residential, commercial, and government janitorial services, including deep cleaning, routine maintenance, post-construction cleanup, and healthcare-grade environmental sanitation.

Yes. We use environmentally responsible products and can tailor our approach to meet healthcare, office, or facility safety standards, including infection-control guidelines.

Absolutely. Upon request, we can provide photographic proof of completed work for quality assurance and recordkeeping purposes.

Yes. E ER Loyality Management LLC is a fully registered Florida limited liability company and carries general liability insurance for all contracted work.

Yes. Contact us by phone or email to schedule a free estimate. We’ll assess your space and provide a detailed service plan before work begins.

We provide clerical and data support to healthcare facilities, clinics, and government programs—covering areas like records management, scheduling, and compliance documentation.

Yes. We understand the importance of privacy and data integrity. Our personnel are trained in HIPAA compliance and healthcare documentation standards.

Yes. As a veteran-owned company, we are experienced with VA administrative systems and government contracting requirements.

Our health administration services combine professional training with personalized attention. We treat every contract with the same care and accuracy we apply to patient data.

Both. We can support short-term staffing needs, special projects, or ongoing administrative partnerships.

We customize apparel such as shirts, hats, jackets, bags, and uniforms for individuals, teams, and organizations.

Yes. We welcome single custom orders and large-volume production requests for businesses, events, or government contracts.

Both options are available. We can digitize your existing logo for embroidery or collaborate on a new design that represents your brand.

Turnaround times vary based on order size, but most embroidery projects are completed within 5–10 business days after design approval.

Yes. Local pickup and delivery are available in the Lake County area, and we ship finished items statewide.

Our retail line includes branded apparel, home and office items, and select locally sourced goods that promote community support and quality craftsmanship.

Yes. Products and embroidery orders can be placed directly through our website at https://eerloyality.com.

We value repeat customers and partners. Ask about our loyalty and referral rewards for ongoing clients.

Unused or defective retail products may be exchanged or refunded within 14 days of purchase. Custom embroidery items are non-returnable once production begins, except for workmanship errors.

Yes. We welcome collaboration with local vendors, small businesses, and organizations interested in retail partnerships or branding solutions.

Yes. E ER Loyality Management LLC is registered in SAM.gov and recognized as a veteran-owned small business.

Our primary NAICS code is 459999 – All Other Miscellaneous Retailers, with additional codes supporting cleaning, administrative, and embroidery operations.

Yes. Our current Capability Statement is available upon request or can be downloaded from our website.

We currently provide services throughout Central Florida, with capacity to expand for regional and federal projects.

Absolutely. We welcome partnerships with prime contractors and agencies seeking reliable, small-business subcontractors.